Effective Date: 20 Oct 2025
Company Name: NEXSOZ

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the NEXSOZ LLC (“NEXSOZ,” “we,” “our,” or “us”) website and services, including interpretation and translation services.

By accessing or using our website or services, you agree to be bound by these Terms.

2. Services Provided

NEXSOZ provides professional language services, including:

Interpretation services (in-person, Over-the-Phone Interpretation (OPI), and Video Remote Interpretation (VRI))

Translation services (documents, content, and communication materials)

All services are provided based on availability, scope, and agreed requirements.

3. Use of Website

You agree to use this website for lawful purposes only. You must not:

Use the website in a way that violates any applicable laws

Attempt to gain unauthorized access to systems or data

Submit false or misleading information

Interfere with the functionality or security of the website

4. Service Requests & Quotes

All service requests submitted through the website are considered inquiries only

Quotes provided are based on the information submitted and may be adjusted upon review

Services are confirmed only after agreement on scope, pricing, and scheduling

5. Client Responsibilities

Clients are responsible for:

Providing accurate and complete information

Submitting correct documents and requirements

Reviewing delivered services for accuracy and notifying us of any issues

NEXSOZ is not responsible for errors resulting from incomplete or incorrect information provided by the client.

6. Payment Terms

Fees are determined based on service type, language, complexity, and duration

Payment terms will be communicated prior to service delivery

Services may require advance payment or deposit

Late payments may result in delays or suspension of services

7. Cancellations & Changes

Cancellation or rescheduling requests should be made as early as possible

Fees may apply for last-minute cancellations, particularly for scheduled interpretation services

Changes to confirmed services may be subject to availability and additional charges

8. Confidentiality

NEXSOZ maintains strict confidentiality for all client information and materials.

For healthcare-related services, handling of information aligns with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

All interpreters and translators are expected to adhere to professional confidentiality standards.

9. Limitation of Liability

While we strive to provide accurate and professional services:

NEXSOZ is not liable for indirect, incidental, or consequential damages

We do not guarantee outcomes resulting from interpretation or translation services

Liability, if any, is limited to the amount paid for the specific service

10. Accuracy Disclaimer

Interpretation and translation involve human judgment. While every effort is made to ensure accuracy:

Minor variations in wording or interpretation may occur

Clients are responsible for final review and use of translated materials

11. Intellectual Property

All content on this website (text, design, branding) is the property of NEXSOZ LLC

You may not copy, reproduce, or distribute content without permission

Clients retain ownership of their submitted materials.

12. Third-Party Services

We may use third-party tools or platforms (e.g., communication or hosting systems).
NEXSOZ is not responsible for third-party service disruptions or policies.

13. Privacy

Your use of our services is also governed by our Privacy Policy.
Please review it to understand how your information is handled.

14. Termination

We reserve the right to:

Refuse or terminate services for misuse, non-payment, or violation of these Terms

Suspend access to the website if necessary for security or maintenance

15. Changes to Terms

We may update these Terms at any time.
Updated versions will be posted on this page with the revised effective date.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States.

17. Contact Information

For any questions regarding these Terms contact us at [email protected]